Changed your mind?

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You have 14 days from the day you receive your order to tell us you'd like to return it. You don't need to give a reason.

Return postage is free. We cover the cost.

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How to return an item

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1. Email ophelune.shop@gmail.com with your order number and the item you'd like to return.

2. We'll reply within 2 working days with your return details and postage.

3. Send the item back within 14 days of telling us. Please keep it unworn and in its original packaging if you can.

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Your refund

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We'll refund you within 14 days of receiving the item back, or of receiving proof you've sent it, whichever comes first. The refund goes to your original payment method and includes what you paid for standard delivery.

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Faulty or wrong item?

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Email us with your order number and a photo. We'll put it right with a replacement or a refund, at no cost to you. This doesn't affect your statutory rights.

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Questions?

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Write to ophelune.shop@gmail.com. We're happy to help.